CONCEPT STORE
bla concept ®
info@blaconcept.com
+385 91 544 6835
OFFICE
WISH&WONDER ®
Creative & Energy Consultancy
info@wishandwonders.com
www.wishandwonders.com
MATEA WONDERS
Creative & Art Director, bla concept ®
CEO & Founder, WISH&WONDER ®

Terms and conditions

Basic company info

WONDERS LTD.
Design and Consultancy

VAT ID: HR28609859461
ACCOUNT: HR84 2340 0091 1109 1372 1
swift code (bic) PBZGHR2X

Pirovec Gornji 40, 10 000 Zagreb, Croatia
www.wishandwonders.com

Shipping

Guaranteed fast and simple shipping. Please keep in mind, that all Bla Concept ® products are personalized and energized. If for any reason your order can not ship within ten business days for your order date (if something is out of stock / holiday / waiting for payment or selections) we will contact you via convo.

 

Estimated shipping times

Croatia: 3-7 business days

Other Europe: 5-10 business days

America, Australia, New Zealand, Asia Pacific and Oceania: 2-5 weeks

If you wish to have priority or express mail delivery, as well as delivery confirmation or insurance, those can be arranged for an extra fee, depending on what you need. Feel free to convo us before payment.

 

Customs, duties, taxes

Buyers are responsible for any customs and import taxes that may apply. Bla Concept ® is not responsible for delays due to customs. For international customers, please note that any customs, duty fees, or applicable taxes incurred for your country are the responsibility of the purchaser.

 

Shipping pre-order products

Bla Concept ® items are available for pre-order.  Some of  Bla Concept ® design products are made to order.

The estimated ship date will be stated on the product detail page and/or in the product name. If your order contains multiple items, including both available and pre-order items, available items will ship immediately and you will receive additional shipping confirmations for each subsequent shipment. For pre-ordered items, your credit card will be charged at purchase so that your item can enter production.

 

Delivery address

Please make sure that your Bla Concept ® address is the same as your delivery address. If there’s discrepancy between the addresses, we ship to the confirmed Bla Concepet ® address. However, if you would like the item you are purchasing to be sent as a gift to someone at an address different to your confirmed address, then please tell us before and include the recipiens address.

 

Packaging

We package everything with care to ensure that your order arrives safely and in great shape.

Additional Policies and FAQs

Bla Concept ® works around the clock to provide high quality product design items.

Please contact us if you have any questions, we’ll be glad to answer. Use Bla Concept ® contact form or e-mail to info@blaconcept.com.

All designs are registered. All photos and copy are property of Bla Concept ®. If you want to use any photo for a blog post or social media (Facebook, Instagram) please use hashtag #blaconcept. If you want to use any content for your article, please, notify us first.

Please consider giving a feedback, when you have the item. We hope you will feel energy of Bla Concept ® and tell your friends about us. Thank you!

Payment security

Note that we will not start production or ship items until we are paid in full.

We do not accept cancellations at this time.

Bla Concept ® keeps your payment information secure. Sellers don’t receive your credit card information.

 

Gifting Options

Happy to send your an order as a gift! Simply leave me directions in the Gift note section, as to what to include on the note card and any other instructions necessary.

Returns and Exchanges

It is very important to us that you are happy with your order.

We rarely accept returns, exchanges and cancellations.

 

Agreement

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Please return the product in its original packaging and shipping materials, along with your receipt. Return shipping & handling fees are not refundable. Bla Concept ® is not responsible for lost and/or damaged return shipments.

Bla Concept ® will rarely exchange or return merchandise that is returned within 14 days of purchase with a receipt, original packaging and in sellable condition. Opened, used or products that have been destroyed cannot be returned or exchanged. Custom-made products, limited editions, all sale or discontinued merchandise are non-returnable.

Please note that we do not refund any delivery charges for returned items. We will only refund your postage costs if you are returning an item that is either deemed to be faulty or if we have mistakenly sent you the incorrect item.